Barka vehicle repair workshop fined for poor service

Muscat: A commercial vehicle repair workshop in Barka has been fined OMR 500 after a court convicted its representative of failing to provide vehicle repair services in a proper and professional manner, the Consumer Protection Authority (CPA) announced.

According to the CPA, the case stemmed from a consumer complaint after the customer contracted the workshop to repair a vehicle and replace its fuel filter, with the work scheduled to be completed within 10 days.

However, the workshop failed to carry out the repairs to the required standard, with the same fault recurring multiple times. The repeated defects left the vehicle out of service for extended periods, prompting the consumer to file a complaint.

Following legal proceedings, the court found the establishment's representative guilty of failing to provide the agreed service in a proper and professional manner. The court imposed a fine of OMR 500 and ordered the representative to bear the costs of the public prosecution proceedings.

The CPA reiterated its commitment to protecting consumers' rights and urged businesses to comply with professional service standards and contractual obligations.